ARGENTINIAN MEAT IMPORTER IN HONG KONG

Delivery & FAQs


Delivery FAQs

 

  1. What’s the cut-off time for next-day delivery?

  • Cut-off time for next-day delivery is 3PM
  • Any order placed on Sunday will be delivered on Tuesday
  • Any order placed on public holiday will be delivered within 48 hours
  • Same-day delivery service is currently unavailable.

 

  1. What is the delivery fee?

  • Orders above HK$800 enjoy free delivery (the minimum order value may be lower during limited-time special delivery promotions)
  • For orders under this amount, HK$80 delivery fee will be charged.


  1. Where do you deliver?

Our delivery service coverage area includes Hong Kong Island, Kowloon, New Territories and part of the Island Areas (Including Tung Chung, Chek Lap Kok, Ma Wan and Discovery Bay)

 

  1. Which areas are out of your service coverage? 

We currently cannot deliver to remote islands including Lamma Island, Cheung Chau, Peng Chau and other islands and restricted areas.

 

  1. Can I request delivery on a specific date?

Yes, scheduling your delivery in advance is possible. Simply select the desired delivery date upon checkout. 

 

  1. At what time of day do you deliver?

Kindly add a note to your order to inform us of your preference. We’ll try our best to match your preferred time, but deliveries are handled by a third-party courier and are subject to traffic conditions and routing, so we can’t guarantee an exact timing.

If you have the SF Express app, you can easily track your order and get real-time updates. We will send you your waybill number after your purchase, Use the waybill number to check the ETA and the app will provide a contact number for you to contact your delivery courier directly.

 

  1. What happens if nobody is home to receive my package?

If no one’s home, the driver will arrange the delivery for the next day. If you would like the driver to leave the parcel at the door or the management office, please let us know by adding a note upon checkout or contact us on WhatsApp.

 

Other FAQs

 

  1. Where should I store the meat when I receive it, and how long can I keep it before consuming it?

Frozen items can be stored in the freezer until ¨Best Before¨ date shown on the label. Chilled items can be stored in the fridge, ideally 45 days after the ¨Production Date¨ shown on the label. 

However, if you receive a chilled item and you’re not planning to consume it soon, you can freeze it, leaving it in its packaging, or portion it and wrap individual steaks with plastic film or in Ziploc bags.

 

  1. How should I defrost frozen meat?

Defrosting meat properly is crucial for food safety and quality. When meat is frozen, the water in it forms ice crystals that can damage the cell structure of the meat, causing it to lose flavor and become dry. Additionally, if meat is not defrosted properly, it may lead to foodborne illness.

The safest and best ways to thaw food are in the refrigerator (ideally overnight) or in cold water.

REFRIGERATOR THAWING: For best results, defrost the meat slowly in your refrigerator overnight in the original vacuum pack. Planning ahead is the key to this method because of the lengthy time involved. The defrosting time will depend on the size and thickness of the meat, but it can take from one to three days. Once thawed, minced meat, poultry, and seafood can keep well in the refrigerator for an extra day or two, while red meat (beef, pork and lamb) stays good for three to five more days.

COLD WATER THAWING: Another method for defrosting meat is in cold water. This method is faster than refrigerator thawing but requires more attention. Place your frozen cut of meat in a sealed bag (squeezing out as much air as possible) and submerge it in a bowl with cold tap water. Change the water every 30 minutes to ensure that it stays cold and continues to thaw the meat. Defrosting time will depend on the size and thickness of the meat. Smaller cuts can thaw in an hour or less, larger pieces may take two to four hours. Foods thawed by the cold-water method should be cooked before refreezing.

 

  1. Is it safe to thaw meat on the counter?

Meat should not be left at room temperature for more than two hours, as bacteria may start to multiply, which can cause food poisoning.

Even though the center of the package may still be frozen as it thaws on the counter, the outer layer of the food could be in the "Danger Zone," between 40°F and 140 °F — temperatures where bacteria multiply rapidly.

 

  1. What if the meat I received weighs slightly different than what I ordered?

Weights listed on our website may have around +/- 100g variance. The difference is never bigger than that, but if you are in doubt, do reach out on Whatsapp.


Additional Meat-Prep Tips

  • Pat dry: Before cooking, pat the meat dry with paper kitchen towels. This will help to remove any excess moisture and ensure that the meat cooks evenly.
  • Bring meat to room temperature before cooking: Bringing meat to room temperature will ensure that you have a juicy flavorful cut, evenly cooked. Instead of cooking meat cold from the fridge, try allowing it to rest at room temperature for about an hour. Doing this will ensure the best taste, texture, and aroma.

 

If you have any enquiries, please contact us by phone or Whatsapp at +852 9669 6700.