Delivery

 

 

FAQs

WHAT'S THE DELIVERY SERVICE COVERAGE AREA?

Hong Kong Island, Kowloon, New Territories and part of the Island Areas (Including Tung Chung, Chek Lap Kok, Ma Wan and Discovery Bay)

WHICH AREAS ARE OUT OF THE SERVICE COVERAGE?

 CAN I REQUEST DELIVERY ON A SPECIFIC DATE?

Yes, scheduled delivery in advance is allow, simply select the desired delivery date upon checkout.
Exceptions:

-Discovery Bay: delivery only on Fridays.

 -Shek O: delivery only on Monday, Wednesday and Friday
 -The Wai: delivery only on Tuesday, Thursday and Saturday.

WHAT'S THE DELIVERY TIME SLOT?

Delivery Time Slot can be chosen between 11:00-16:00hs or 16:00-20:00hs (Kindly add on the remarks before checkout to inform us your preference). Excepting the following areas in which delivery will be arranged between the following specific Time Slot only.

 

 

New Territories West:

 

TUEN MUN DISTRICT: LUNG KWU TAN, LAM TEI, TAI LAM, SUI LAM,SAM SHING, SOKWUN WAT, TSING YUNG STREET, TSING SHAN SQUARE, TSING HA LANE, TSING YAN STREET, TSING LUNG ROAD, YU CHUI STREET.

 

TSUEN WAN DISTRICT: SHAM TSENG, TING KAU, LO WAI, CHUEN LUNG, HOI PA VILLAGE, HA FA SHAN, SHEUNG FA SHAN, SAN HOI TIN, CHEUNG SHAN ESST, SHING MUN ROAD (EXCEPT NO.1-9), CASTLE PEAK ROAD (CASTLE PEAK BAY & TSING LUNG TAU)

 

New Territories East:

 

TAI PO DISTRICT: TAI PO KAU, SCIENCE PARK, PAK SHEK KOK, SAN UK KA, PUN SHAN CHAU, TO YUEN TUNG.

 

SAI KUNG DISTRICT: SAI KUNG, CLEAR WATER BAY ROAD.

 

SHA TIN DISTRICT: KAU TO SHAN, THE CHINESE UNIVERSITY OF HONG KONG.

 

Kowloon:

 

WONG TAI SIN DISTRICT: JAT´S INCLINE, 1-19 FEI NGO SHAN ROAD

 

Hong Kong Island:

 

WAN CHAI DISTRICT: HAPPY VALLEY, SHIU FAI TERRACE, TUNG SHAN TERRACE, TAI HANG (EXCEPT HECNY COURT), JARDINE´S LOOKOUT, STUBBS ROAD, TUNG LO WAN ROAD.

 

 

New Territories West:

 

YUEN LONG DISTRICT: LAU FAU SHAN, LOK MA CHAU, AU TAU, PING SHAN, HUNG SHUI KIU, TIN SHUI WAI, KAM TIM, KAM SHEUNG ROAD, FAIRVIEW PARK, PALM SPRINGS, SHEK KONG, PAT HEUNG, SAN TIN, NAM SANG WAI, TAI SANG WAI, CASTLE PEAK ROAD (TAM MI, SAN TIN, SAN TAM ROAD), KAM TIN ROAD, LAM KAM ROAD, FAN KAM ROAD, ROUTE TWISK.

 

New territories East:

 

NORTH DISTRICT: KWU TUNG, HO SHEUNG HEUNG, HANG TAU, TSUNG PAK LONG, KWAN TEI, PING CHE, LUNG YEUK TAU, MA SHI PO, SZE TAU LENG.

 

TAI PO DISTRICT: LAM TSUEN, FUNG YUEN, TUNG TSZ, SHAN TONG ROAD, SHAN YIN ROAD, SAM MUN TSAI, 63 TING KOK ROAD TO TAI MEI TUK VILLAGE (EXCEPT TAI PO INDUSTRIAL EST), KAU LUNG HANG, HONG LOK YUEN, NAM WA PO, SAN WAI, TSAI, YUEN CHAU TSAI LANE, YUEN LENG.

 

TSEUNG KWAN DISTRICT: WAN PO ROAD

 

SAI KUNG: SAI SHA

 

Kowloon:

 

WONG TAI SIN DISTRICT: CHOI WAN, CHOI FOOK, CHOI TAK, CHOI YING, CHOI HING, CHOI HA.

 

KWUN TONG DISTRICT: SHUN TIN, SHUN LEE, SHUN ON, SAU MAU PING, LAM TIN, YAU TONG.

 

Hong Kong Island:

 

CENTRAL AND WESTERN DISTRICT: HOSPITAL ROAD, PEEL ST (EXCEPT NO. 1-45), OLD BAILEY ST (POLICE MARRIED QUARTERS & SUNRISE HOUSE), BRIDGES ST, COTTON TREE DRIVE, GARDEN ROAD, GLENEALY, UPPER ALBERT ROAD, LOWER ALBERT ROAD, STAUNTON ST, SHELLY ST, ABERDEEN ST (EXCEPT NO. 1-11), ALBANY ROAD, ARBUTHNOT ROAD, ELGIN ST (EXCEPT NO. 1-15), CHANCERY LANE.

 

MID-LEVELS: MID-LEVELS, THE PEAK, CAINE ROAD, KENNEDY ROAD.

 

SOUTHERN DISTRICT: STANLEY, CHUNG HOM KOK, DEEP WATER BAY, REPULSE BAY, ISLAND ROAD, WOONG CHUK HANG SAN WAI, LARVOTTO, TAI TAM, SHOUSON HILL, THE UNIVERSITY OF HONG KONG.

SHEK O ROAD, SHEK O AND BIG WAVE. BAY (CAN ONLY BE DELIVERED ON MON, WED AND FRI)

The driver will contact you by phone before arrival.

 

 NO ONE’S HOME?

If no one’s home, the driver will arrange the delivery for the next day. If you would like the driver to leave the parcel at the door or management office, please let us know adding a note upon checkout or contact us on WhatsApp.

 

WHERE SHOULD I STORE THE MEAT ONCE I RECEIVE IT AND HOW LONG CAN I KEEP IT BEFORE CONSUMING?

-Frozen items can be store in the freezer until ¨Best Before¨ date shown in the label.

 

-Chilled items can be store in the fridge ideally 45 days after the ¨Production Date¨ shown in the label. However, if you receive a chilled item and you’re not planning to consume it soon, you can freeze it, leaving it in its packaging, or portion it and wrap individual steaks with plastic film or in Ziploc bags.

 

HOW SHOULD I DEFROST THE MEAT?

Defrosting meat properly is crucial for food safety. When meat is frozen, the water in it forms ice crystals that can damage the cell structure of the meat, causing it to lose flavor and become dry. Additionally, if meat is not defrosted properly, may lead to foodborne illness.

 

There are three safe ways to thaw food: in the refrigerator, in cold water and in the microwave.

 

-REFRIGERATOR THAWING: For best results, defrost the meat slowly in your refrigerator overnight in the original vacuum pack. Planning ahead is the key to this method because of the lengthy time involved. The defrosting time will depend on the size and thickness of the meat, but it can take from one to three days. Once thawed, minced meat, poultry, and seafood can keep well in the refrigerator for an extra day or two, while red meat (beef, pork and lamb) stays good for three to five more days.

 

-COLD WATER THAWING: Another method for defrosting meat is in cold water. This method is faster than refrigerator thawing but requires more attention. Place your frozen cut of meat in a sealed bag (squeezing out as much air as possible) and submerge it in a bowl with cold tap water. Change the water every 30 minutes to ensure that it stays cold and continues to thaw the meat. Defrosting time will depend on the size and thickness of the meat. Smaller cuts can thaw in an hour or less, larger pieces may take two to four hours.Foods thawed by the cold-water method should be cooked before refreezing.

 

-MICROWAVE THAWING: The microwave can also be used to defrost meat, but it is not recommended because some areas of the food may become warm and begin to cook during the thawing process (bringing the food to "Danger Zone" temperatures, between 40°F and 140 °F, where bacteria multiply rapidly). Holding partially cooked food is not recommended because any bacteria present wouldn't have been destroyed and, indeed, the food may have reached optimal temperatures for bacteria to grow. If you choose to defrost meat in the microwave, it should be cooked immediately after defrosting. Be sure to use the defrost setting on the microwave and check the meat frequently to ensure that it does not begin to cook. Foods thawed in the microwave should be cooked before refreezing.

 

IS IT SAFE TO THAW MEAT ON THE COUNTER?

Meat should not be left at room temperature for more than two hours, as bacteria may start to multiply, which can cause food poisoning.

Even though the center of the package may still be frozen as it thaws on the counter, the outer layer of the food could be in the "Danger Zone," between 40°F and 140 °F — temperatures where bacteria multiply rapidly.

 

-EXTRA TIPS:

Pat dry: Before cooking, pat the meat dry with paper kitchen towels. This will help to remove any excess moisture and ensure that the meat cooks evenly.

 

- Bring Meat to Room Temperature before cooking: bringing meat to room temperature will ensure that you have a juicy flavorful cut, evenly cooked. Instead of cooking meat cold from the fridge, try allowing it to rest at room temperature for about an hour. Doing this, will ensure the best taste, texture, and aroma.

 

Should you have any enquiries, please contact us +852 9669 6700 (Phone call and Whatsapp)

 Service Coverage:

- Hong Kong Island, Kowloon, New Territories and part of the Island areas
(include Tung Chung, Chek Lap Kok, Ma Wan and Discovery Bay)

 

* GSI will only arrange the deliveries to Discovery Bay on Friday.

*The following areas are out of service coverage：
- Kowloon：Temple Hill (Shatin Pass Road to Kwun Yum Temple), Lei Yue Mun  Praya Road
- New Territories：North District (Lo Wu, Sha Tau Kok, Man Kam To, Ta Kwu Ling, Tsui Est, Luk Kiu),
Yuen Long District (Mai Po), Tai Po District (Lin Au & Plover Cove),
Sai Kung District：Pak Tam Chung, Hoi Ha Wan, Po Toi O, Yung Shue O & Tai Miu) &
Sha Tin District (Upper/Lower Wo Che, Fa Sam Hang)
- Island areas (except Tung Chung, Chek Lap Kok, Ma Wan and Discovery Bay)
- No. of 1-9 terminal areas, restricted areas and country parks
 
 Delivery Time Slot: 11:00 – 18:00