Returns & Refund Policy

Inspect your order on delivery

Please check your order as soon as it arrives. If any items are missing, incorrect, damaged, or show signs of improper temperature handling, contact us within 48 hours of delivery at globalsightintltd@gmail.com with photos of the products and packaging.

Returns and exchanges

For food safety and hygiene reasons, we are unable to accept physical returns or exchanges of chilled or frozen products once they have left our cold chain. All sales of perishable goods are final.

Quality issues

We stand behind everything we send out and maintain strict quality assurance standards. That said, natural variations and occasional issues can arise. If you notice a quality concern with any product, please contact us as soon as possible — ideally before discarding the item — with photos of the product, packaging, and label. This allows us to trace the batch and investigate promptly.

Claim windows

Claims submitted within the following windows will be reviewed and resolved where approved. Claims submitted outside these windows cannot be accepted.

All claims are subject to review. Approved refunds or replacements will be processed within 3–5 business days. Perishable items must have been stored according to the handling instructions provided.

Proper storage after delivery

Please ensure someone is available to receive your delivery and refrigerate it immediately. We are unable to accept quality claims for products that were not stored correctly upon delivery. 

To preserve quality, please store your products at the correct temperature:

• Chilled products: refrigerate at 0°C–4°C immediately upon receipt

• Frozen products: freeze at -18°C or below immediately upon receipt

Failure to store products at the correct temperature upon receipt may affect the outcome of any quality claim.

Refunds and replacements

Once we have reviewed your photos and information, we will notify you of the outcome. If approved, you will receive either a replacement with your next order (at our discretion based on availability), store credit, or a refund to your original payment method.

Contact us at globalsightintltd@gmail.com for any enquiries or claims — we aim to respond within 1 business day.